At coolyoungtrack.com, we are committed to providing you with high-quality hiking shoes and excellent customer service. We understand that sometimes you may need to return or exchange a product. Please read our return and exchange policy carefully to ensure a smooth process.
Scope of application
This return and exchange policy applies to all hiking shoes purchased on coolyoungtrack.com.
Return and Exchange Conditions
Products can be returned or exchanged within 2 days from the date of receipt.
The product must be in its original condition, including the packaging, tags, and accessories.
The product must not have been worn, washed, or damaged in any way.
Return and Exchange Process
Contact our customer service team at info@coolyoungtrack.com to initiate a return or exchange request. Please provide your order number and a brief description of the issue.
Our customer service team will review your request and provide you with instructions on how to return the product.
Pack the product securely in its original packaging and include a copy of the return form provided by our customer service team.
Send the product back to us using a trackable shipping method. We recommend using a shipping service that provides insurance and a tracking number.
Once we receive the returned product, we will inspect it to ensure it meets the return conditions. If the product is approved for return or exchange, we will process your request within 3 business days.
Refund Method
If you are requesting a refund, the refund will be issued to the original payment method used for the purchase.
The refund amount will include the purchase price of the product, minus any shipping charges.
Refunds may take up to 3 business days to appear on your account, depending on your payment method and financial institution.
Exchange process
If you are requesting an exchange, we will send you a replacement product as soon as possible.
The exchange product will be shipped to you free of charge.
If the replacement product is unavailable, we will offer you a refund or an alternative product.
Exceptions
Products that are on sale or clearance are final sale and cannot be returned or exchanged.
Customized products cannot be returned or exchanged unless there is a defect in the product.
Contact Us
If you have any questions or concerns about our return and exchange policy, please contact our customer service team at info@coolyoungtrack.com. We are always happy to help.
Please note that this return and exchange policy is subject to change without notice. We recommend checking our website regularly for the latest policy updates.
